About Us

Bookings Direct is operated by The Ticket Factory, a national ticket agent that was launched in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey.

We've got the customer service ethos, the experience and authority of more than 25 years as the UK's most successful venue box office for The NEC, Genting Arena (formerly LG Arena) and Barclaycard Arena (formerly the NIA) - and now the scale and reach of a national ticketing agent.

Whether it is our secure website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.

Our values:

  • Our venue-based background has shaped the way we work and value high customer service ethos
  • We've invested heavily in leading edge technology to meet the demands of the biggest event releases, while caring passionately about each individual ticket buyer's experience
  • We offer value for money and make sure that 95% of our booking and transactional fees are cheaper than our competitors. We constantly benchmark our prices against our competitors to ensure we maintain our edge.
  • We're flexible and responsive. Our knowledge of live events and exhibitions is second to none. We're friendly, approachable and know what matters to you.

Added to this, we are a member of The Society of Ticket Agents and Retailers (STAR) which means that with us, you can buy your tickets in confidence!

For promoters, venues and event organisers, we are keen to understand your business and work with you to maximise your ticket sales, so why not, sell your tickets with us!

Work with us


The Ticket Factory is the UK's fastest growing ticket agent, with two simple aims: maximise ticket sales for clients and put the customer at the heart of ticket purchasing journey.

As a team, we are passionate, dedicated to excellent customer service and most of all excited about live event and ticketing!

At The Ticket Factory, we are always on the look out for fresh talent to enhance our fantastic team, in particular good sales advisors for our contact centre. If you have experience of working in the ticketing industry and are ready for a new challenge then drop us a line. We rely on dynamic and creative people to drive our success and hard work is rewarded with an excellent package and bonus scheme. Just email us on [email protected] we look forward to hearing from you.